THE KNOWLEDGE BASE
Know your next step.
Keep work moving.
Guides for your account, business tools and support requests. Find the procedure you need, then put it to work.
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Explore the guides
7 guidesReset your support portal password
Recover an email-and-password account with a verification code, or find the right recovery path for Microsoft and Google sign-in.
Troubleshoot a work VPN connection
Separate an internet problem from a VPN problem and collect the details your support team needs.
Secure your sign-in with two-factor authentication
Understand where MFA is managed, protect your recovery methods, and handle unexpected authentication prompts.
Get started with the support portal and cloud requests
Create your support account, find your workspace, and prepare a clear request for cloud access or onboarding.
Submit a support request that gets the right help
Choose a category and priority, add useful evidence, and confirm your request appears in My Tickets.
Track a request and reply to your support agent
Find a ticket by subject or number, understand its status, and keep follow-up details in the same conversation.
Join a remote support session
Recognise an expected invitation, share the relevant window, and end the session when support is finished.
FIND YOUR TOPIC
Browse by category
Account & Access
Recover your account and return to your support workspace.
1 guideTroubleshooting
Practical checks and evidence to collect when something goes wrong.
1 guideSecurity
Protect your sign-in and understand your authentication options.
1 guideCloud Services
Get started and prepare cloud access and onboarding requests.
1 guideSupport Requests
Raise a request, follow its progress, and work with your support agent.
2 guidesRemote Support
Prepare for a remote session and choose what you share.
1 guideStill need a hand?
Tell us what happened. We’ll help you find the next step.